Shipping & Delivery
Thank you for shopping with ASAKE-OGE. Every piece in our collection is made to order specifically for you, which means your order goes through a production period before it is dispatched. Please read the information below carefully before placing your order so you know exactly what to expect.
Order Processing
Please allow 2 to 3 business days for your order to be processed after purchase. Orders are processed and dispatched Monday through Friday. Orders placed on weekends or select public holidays will be processed on the next available business day.
Please note that once your order has been fulfilled, we are unable to make alterations to it. Most orders are fulfilled within 24 to 48 hours (Monday through Friday) after the order is placed. If your item is on pre-order, your order will be dispatched on the date specified on the product page.
Domestic Shipping (United States)
We offer three domestic shipping options at checkout. Choose the option that best suits your timeline and budget.
Standard Shipping: $8.99
Carrier: USPS First Class Package
Estimated delivery: 5 to 8 business days after dispatch
Priority Shipping: $15.99
Carrier: USPS Priority Mail
Estimated delivery: 3 to 5 business days after dispatch
Next Business Day Shipping
Carrier: UPS Next Business Day
Your order will be processed on the same day if placed by 12:00 noon EST, Monday through Friday. Please note that Saturday is not a UPS delivery day. Orders placed after 12:00 noon EST or on a Friday will be processed on the next available business day.
Free Shipping Discount
Free shipping is automatically applied at checkout as a discount on all orders of $150 or more. No discount code is required.
International Shipping
ASAKE-OGE ships internationally via expedited shipping. International shipping rates vary depending on the weight of your order and the final delivery destination. Your shipping cost will be calculated and displayed at checkout before you complete your purchase.
International orders can be tracked after the package has left the United States. Please use the tracking number provided in your shipping confirmation email and visit your local postal service website to monitor your delivery status. Once your package has left the United States, we are unable to provide further tracking updates on our end.
Please be aware of the following for all international orders:
Delays may occur due to customs processing. Customs clearance timelines are outside of our control and are not included in the estimated delivery period. All customs duties, import taxes, and local fees are the sole responsibility of the buyer and are not included in your order total or shipping cost. For information about customs duties or fees that may apply to your order, please contact your local post office or customs authority before placing your order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Use this number on the carrier's website or your local postal service website to monitor the status of your delivery.
For international orders, tracking is available while your package is within the United States. Once it has departed the country, please use your local post office website with the provided tracking number to follow its progress.
Undelivered Shipments
If your tracking information shows that your package has been marked as delivered but you have not received it, please allow 3 additional business days before contacting us, as carriers occasionally mark packages as delivered slightly before final drop-off.
If your package has still not arrived after those 3 additional business days, please contact us via our contact page with your order number and tracking details. We will investigate the matter promptly. In cases of confirmed non-delivery, your order will either be reshipped or you will be issued store credit. Please note that refunds are not issued for undelivered shipments.
Pre-Order Items
Items listed as pre-order are not yet in production at the time of purchase. Your order will be processed and dispatched on the pre-order ship date specified on the product page. If your order contains both in-stock and pre-order items, your entire order will be held and dispatched together on the pre-order date unless you contact us to arrange separate shipments.
Need Help?
If you have a question about your order, shipping timeline, or delivery status, please visit our contact page and include your order number for the fastest response. We respond to all enquiries within 1 to 2 business days, Monday through Friday.
ASAKE-OGE ships from the United States. All prices are listed in USD. Estimated delivery timelines are provided by the carrier and begin from the date of dispatch, not the date of purchase. Delivery timelines are estimates and are not guaranteed, particularly during peak seasons and public holidays.